Refund & Credit Policy

The moment you start a generation, the credit cost is placed on hold — visibly deducted from your available balance and shown as reserved. It is not yet charged.

Credits are only converted into an actual charge after the output has been produced by a model provider and successfully stored in your private library. If any step of that chain fails, the charge never happens.

If a generation fails, times out, is cancelled or cannot be stored, the hold is released and the credits return to your balance automatically. In most cases this happens within seconds of the failure being detected.

If a render is interrupted mid-flight — for example your connection drops while a video is still rendering, or a provider never sends a final status — a reconciliation job settles the hold for you. Any hold still open after 30 minutes with no successful, stored output is refunded automatically.

You never need to ask us for these refunds. You can see the outcome yourself: every release appears in your credit history, and your account credits page has a reconciliation panel where you can also trigger the check manually.

Credits are correctly charged when a generation completes and the asset is stored in your library, even if the creative result is not what you hoped for. AI output quality is subjective and varies with prompts, so an unwanted-but-successful render is a spent credit.

Deleting a generation after it completed does not return its credits. Credits consumed through abuse, automated scraping or attempts to bypass credit accounting are not refunded.

The 20 credits granted at signup are a trial allowance. They behave exactly like paid credits for reservation and refund purposes, but they have no cash value and cannot be refunded as money or transferred to another account.

Paid plans are activated by invoice. Because nothing is charged until you choose to pay an invoice, you can simply not pay it if you change your mind — no cancellation fee, no obligation.

If you paid an invoice and your plan credits were not applied to your wallet, contact us and we will either apply the credits immediately or refund the payment in full.

If you paid an invoice in error — for example a duplicate payment, or the wrong plan or billing cycle — tell us within 14 days of payment. We will refund the duplicate or difference, or move you to the correct plan.

Once plan credits have been added to your wallet and generation has begun, the paid term is generally non-refundable. If a substantial part of the term is unusable because of a failure on our side, we will credit or refund the unused portion at our discretion.

Please contact us before raising a bank dispute — almost every credit question is resolved faster directly. Accounts with an open chargeback may be suspended until the dispute is settled.

Use the contact page with your account email, the invoice reference (for payments) or the generation ID (for credits). We acknowledge refund requests within one business day and process approved refunds to the original payment method.

Refunds to a bank or card typically appear within 5–10 business days once issued, depending on your provider.